What to do when you Can't Access a Particular Website?

This article teaches you what to do when you can't access one particular website. If you can load the website on other computers, phones, tablets, or networks, there could be an issue with your device, web browser, or Wi-Fi—especially with errors like "This site can't be reached." We'll help you troubleshoot why certain websites aren't loading, provide you with quick fixes to most browsing problems, and get you connected back to your favorite website in no time.


Part1 : Troubleshooting


1. Find out if the website is down. If it's just one website you can't access, there's probably nothing wrong with your computer, phone, or tablet. To check, head over to 


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Now,  enter the domain name and click the blue button. If the site is up and running, you'll see "It's just you." If there's something wrong with the site, you'll see confirmation that it is down.



2. Try visiting the website in incognito, private, or secret mode. If the site opens fine on another device, there's a chance one of your web browser plugins or extensions is preventing the site from loading. If the website loads in your browser's private browsing mode, you can usually solve the problem by disabling browser extensions, clearing your cookies, or resetting your browser to its original settings. Here's how to open private, incognito, or secret mode on different browsers:


Computer:

  • Chrome, Edge, and Safari: Press Command + Shift + N (Mac) or Control + Shift + N (PC). 
  • Firefox: Press Command + Shift + P (Mac) or Control + Shift + P (PC).


Mobile:

  • Chrome: tap the three dots next to the address bar and select New Incognito tab.
  • Safari: Tap the two overlapping squares at the bottom-right corner, and then tap Private at the bottom-left.
  • Samsung Internet: Tap the two overlapping squares at the bottom, and then tap Turn on Secret mode.


3. Restart your computer, phone, or tablet. Oftentimes, a simple reboot will fix the problem you're having. After rebooting, try visiting the site again.


4. Temporarily disable your antivirus program. Your antivirus software may be interfering with your ability to load certain websites. Try disabling the software and then loading the site again.


5. Check your computer's date and time settings. If you see an error about security when trying to load the website, the date and time on your computer, phone, or tablet may be inaccurate.[3] Check your computer or mobile device's clock to make sure that it is set to the correct time and date.


6. Ensure that there are no parental controls enabled. If you have parental control software, it may be blocking access to certain websites. If you have access to it, disable the parental control software and try visiting the website again.


7. Run an antimalware scan. If your computer is infected with a virus or other type of malware, you may have trouble accessing websites. When this happens, certain sites may not load, or you may be redirected to a completely different website! When you run an antivirus or antimalware scan, your security software will walk you through the process of securing your computer, and (hopefully) restoring your website access.


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Part 2: Fixing Web Browser Problems


1 Use a different web browser. If the site is loading fine on other devices but not working in your web browser (even in private or secret mode), try another browser. If you only have one browser installed, you can quickly download and install another free browser like Firefox, Chrome, or Opera and try loading the website there.

If the site loads in another browser, try disabling your ad blocker in your regular browser, as well as clearing your cookies. Sometimes ad blockers and outdated cookies can prevent websites from loading properly.


2. Make sure JavaScript is turned on. JavaScript is enabled by default on web browsers. If JavaScript has been disabled, you'll encounter difficulties loading a lot of popular sites. Check your browser settings to ensure that it is enabled:


Computer:

  • Chrome: Click the three-dot menu, select Settings, and then click Advanced in the left panel. Click Site settings under "Privacy and security." If JavaScript is disabled, click it and select Allowed.
  • Edge: Click the three-dot menu and select Settings. Click Cookies and site permissions in the left panel, and then look for "JavaScript" under "All Permissions." If it says "Allowed," you're good. If not, click it and toggle the switch to On.
  • Firefox: Enter about:config into the address bar and confirm that you want to proceed. Type "javascript.enabled" into the search field and make sure the value is set to "True." If it isn't, double-click the word false to make it so.
  • Safari: Click the Safari menu, select Preferences, and then click the Security tab. If "Enable JavaScript" is not checked, check the box now.


Mobile:

  • Chrome for Android: If you're using Chrome on iPhone/iPad, JavaScript is on and there's no way to turn it off. On Android, tap the three dots next to the address bar, select Settings, tap Site settings, and then select JavaScript. If it's off, turn it on now.
  • Safari: Open your iPhone or iPad Settings and select Safari. Scroll down and tap Advanced, and toggle on "JavaScript" if it's turned off
  • Samsung Internet: Tap the three-line menu, select Settings, choose Advanced, and then turn on JavaScript if it's disabled.


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Part 3: Fixing Local Network Issues


1. Reset your modem and router. If you can get to the website on your phone or tablet's mobile data network but not your home network, try restarting your wireless router and/or modem. Traffic to or from a certain website may be getting tripped up by your modem or router.


2. Flush your DNS cache. The DNS (Domain Name System) is the service that translates web domain names into IP addresses so that you can connect to websites. Your computer has a DNS cache that could become outdated or corrupted, which would make it so you can't access certain websites. Flushing your DNS cache could help you regain access to your favorite sites.


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