Fix "Failed to obtain IP address" error on Android

Those who have encountered the “Failed to obtain IP address” error on Android are not alone. It seems to bug users of all Android phones and software versions. We’ll tell you why you’re getting the annoying error and how to fix it.


Why am I getting the “Failed to obtain IP address” error?

The “Failed to obtain IP address” error is one of the most common Android issues. It usually shows up when accessing a Wi-Fi network, whether it is new or one you have saved on your device. This error message means the router has problems issuing an IP address to your device. As long as the issue persists, the user can’t access the internet using that Wi-Fi network.



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Some users experience this error message differently. It can show up as “Obtaining IP address,” but the problem is the same, regardless.



Forget the network

You should first try to forget the network and sign into it again. The steps are simple, and sometimes, this is all it takes to eliminate the “Failed to obtain IP address” discrepancy.


How to forget a network on Android:

  • Open the Settings app.
  • Select Network & internet.
  • Select Internet.
  • Find the network you can’t connect to, and tap on the Gear icon next to it.
  • Select Forget.
  • Log into the Wi-Fi network again.


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Restart the phone

This is always one of the first solutions in troubleshooting guides, and for good reason. While it may seem silly, restarting your phone seems to fix most problems magically. Give it a try!


How to restart Android devices:

Simultaneously press the side and volume up buttons

  • Tap on Restart.


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  • Restart the router

The router could be the culprit if the phone is not the problem. Try restarting it and see if that fixes the issue. Most routers have a reset button, and many modern ones can be restarted using the official app. If yours doesn’t have these features, you can disconnect it, leave it unplugged for about a minute or so, and plug it back in.


Rename your Android device

We are unsure why this would help, but many users claim it can solve the issue. The process is simple, too, so it’s worth a shot.


How to rename your Android device:

  • Open the Settings app.
  • Select About phone.
  • Tap on Device name.
  • Change the name to anything you wish and select OK.
  • Try and reconnect to the network.


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Turn Airplane mode on and off

Doing this forces the router to reconfigure your connection. It may also fix any other bugs your phone may have. Try turning Airplane mode on for a bit, then turn it back off.


How to turn on Airplane mode:

  • Open the Settings app.
  • Go into Network & internet.
  • Toggle on the Airplane mode option.




Use WPA2-PSK encryption

Some devices don’t work very well with certain types of encryption, including AES and TKIP. Go to your router settings and switch over to WPA2-PSK. Every router works differently, so we can’t give you step-by-step instructions, but you can refer to your user guide for specific instructions.


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Clear Google Play Services cache

Clearing the cache seems to be involved in every troubleshooting guide, and it’s because it involves so many things around your phone. Give it a try and see if it helps.


How to clear the cache on an Android app:

  • Open the Settings app.
  • Select Apps.
  • Go into See all apps.
  • Find and tap on Google Play Services.
  • Select Storage & cache.
  • Select Clear cache.
  • Try to connect to the same Wi-Fi again.

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